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We care about quality

We care about quality

This program specifies all our processes, from the sales department up to the final quality control of the deliverables, and is based on the ISO 9001 and ISO 17100 Certification, which we are in process of acquiring.

 

All our translators are selected according to ISO 9001 and ISO 17100 requirements and are constantly evaluated by a cross information system that qualifies the quality of the deliverables and the communicational perfomance during the project.

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COMPLIANCE WITH ISO 9001 & 17100 STANDARDS

 

We are currently in the process of certification in the ISO 9001 and 17100 Standards in order to enforce the best approach in translation, project management and quality evaluation processes.

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A SOLID VENDOR MANAGEMENT POLICY

 

Our Human Resources department ensures a smooth selection of resources for each language pair and task. Each vendor is selected according to:

  • Years of experience
  • Fields of expertise
  • Cross-checking with client references
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VENDOR EVALUATION

 

Our Human Resources department ensures a smooth selection of resources for each language pair and task. Each vendor is selected according to:

  • Years of experience
  • Fields of expertise
  • Cross-checking with client references
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CONTINUOUS TRAINING

 

Teamwork and continuous training in new technologies and industry processes is traversal to our network of vendors. We regularly provide free, online training sessions on the use of CAT tools, QA tools and other relevant skills for their development.

A COMPLETE QUALITY PROCESS

An efficient, quality-oriented process for all your translation projects

VENDOR SELECTION

Our Vendor Department selects our external collaborators through different tests to prove their expertise and background.

PM QULIFICATION

After the delivery of the translated files, the PM evaluates the Vendor performance regarding Communication, Punctuality and Compliance.

LISA Quality Assurance (QA)

We perform an internal process of QA to guarantee a quality end result. The audit information is used by the PMs at the time of the election of linguists.

QA SOFTWARE

Even if you hired a translation-only job, we perform a final automatic quality control to all our projects.

CLIENT FEEDBACK

We contact the customer to find out about their level of satisfaction with our services and enquire for any changes or improvements which they may need.

VENDOR FEEDBACK

The opinion of our customers is very important for us. Once the project is completed, the customer evaluates our work. Your opinion allows us to improve day by day.